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Returns & Refunds

Returns & Refunds

Ayurkart, operated by 3Phala AyurCentre Pvt Ltd, Chennai, sells Ayurvedic medicines and herbal preparations intended for personal consumption. For reasons of safety, authenticity and regulation, our returns policy is necessarily strict. Please read it carefully before placing your order.

Last updated: 20 August 2026

Important Disclaimers

Prescription: Only consumers with a legitimate doctor's prescription are eligible to avail the Ayurvedic medicines listed on our website. Ayurkart is not liable for any unauthorised consumption of medicines or the consequences thereafter. We strongly recommend that you consult a qualified Ayurvedic physician and purchase only the medicines prescribed by them.

Packaging and product information: We take great care to ensure that product images and information are accurate, but changes in packaging, ingredients or price made by the manufacturer may not be reflected on our website immediately. Even if the item you receive is packaged differently from what is shown, it will always be fresh and from the latest stock. A difference in packaging is not a ground for return. Please read the labels, warnings and directions on the product itself before use, rather than relying solely on the information provided on our website.

Price differences and invoice revision: If there is a price difference with the latest stock on any order, we will inform you immediately and send an invoice for the balance amount due. In case of high demand or non-availability of any medicine, Ayurkart has the right to revise the invoice with the customer's consent.

1. Order Cancellation

  • Cancellation requests must be raised within 1 to 3 hours of purchase, or before the order is dispatched — whichever is earlier.

  • To cancel, contact us on WhatsApp at +91 96292 97111 or +91 99401 11837, call (044) 4859 9296, or email sales@ayurkart.com.

  • Refunds for cancelled orders are processed within 5 business days to the source bank account.

  • Once an order has been dispatched, it cannot be cancelled.

  • For Cancellation a 5% transaction fee will be deducted and the balance amount will be refunded.

2. Return Window

  • Returns must be initiated and the product returned within 3 days from the date of delivery.

  • No refund is available for products returned after 3 days from the date of delivery.

  • Incorrect items delivered by us, and any item missing from your order, must be reported on the same day of delivery (see Sections 5 and 6).

3. What Cannot Be Refunded

  • Used or damaged products — no refund is available under any circumstances.

  • Products whose seal has been opened or broken. All refunds are processed only after we receive the return and verify the sealed, unopened condition of the products.

  • Products returned after 3 days from the date of delivery.

  • Orders where the customer has selected the wrong product. Return or refund is not available if you have ordered an incorrect product by mistake.

  • Differences in packaging, batch, colour, aroma, texture or consistency, which are natural to Ayurvedic preparations and not defects.

4. Damaged Package on Arrival

If you receive a package that is visibly damaged, wet, torn or tampered with, you may deny acceptance at the doorstep. This is the quickest and cleanest resolution. Please inform us the same day so we can process a replacement or refund.

5. Incorrect Product Delivered by Us

If we have sent you the wrong item, notify us on the same day of delivery. We will:

  1. Arrange a return pickup at our cost, and

  2. Dispatch the correct item, or refund the amount — based on your preference.

6. Missing Items — Domestic Orders

If an item is missing from your delivered order:

  • It must be reported to us on the same day of delivery.

  • You must provide a clear, unedited opening video of the package, recorded in one continuous take. The video should begin with the parcel sealed, clearly showing the shipping label and the intact outer packaging, and continue without a cut until every item inside has been taken out and shown.

  • Please retain the outer packaging and packing material until the matter is resolved.

Once verified, we will dispatch the missing item free of cost or refund its value, as you prefer.

We strongly recommend recording an opening video for every order. Claims for missing items reported after the day of delivery, or without a clear opening video, cannot be accepted.

7. Failed Delivery / Parcels Returned to Us

If a parcel is returned to us due to a failed delivery attempt for reasons such as an incorrect address, incorrect contact number, number not reachable, or the customer being out of station:

  • The to-and-fro shipping charges levied by the courier, and

  • 10% of the transaction value as a transaction fee

will be deducted, and the balance amount refunded within 5 business days to the source bank account.

If you ask us to resend a returned parcel, the to-and-fro shipping cost must be borne by you.

You can avoid all of this by checking your address, PIN code and mobile number before confirming the order. Please note that PIN codes cannot be changed once an order has been dispatched — see our Shipping & Delivery policy.

8. Returns Shipped Back by the Customer

If you return a product at your own cost:

  • Once we receive the returned order in good, sealed condition, we will inform you and initiate the refund.

  • Only the forward delivery charge will be deducted from your refund.

  • Please use a trackable courier and share the tracking details with us. We cannot process a refund for a parcel we are unable to trace.

9. Consignment Lost in Transit

If a consignment is lost in transit, a full refund will be processed within 5 business days to the source bank account.

10. Replacements

  • Replacement is possible only if the items are returned promptly within 3 days from the date of delivery, in sealed / unopened, good condition.

  • Shipping cost applies to the replacement order.

  • Once we receive and verify the return, we will inform you and dispatch the required medicines on your request. If you would prefer a refund instead, it will be initiated within 5 business days to the source bank account.

  • For replacements, please contact our WhatsApp support and our team will guide you through the procedure.

11. Exchange

Exchange of a product is not available once the order has been dispatched.

12. How Refunds Are Processed

  • Refunds in all cases are processed only after we receive the returned order and verify the sealed condition of the products — except for consignments lost in transit and cancellations made before dispatch.

  • Approved refunds are credited within 5 business days to the source bank account (the original payment method).

  • The time taken for the amount to reflect in your account thereafter depends on your bank or payment provider.

13. Contact Us

For all cancellation, return, replacement and refund requests:

3Phala AyurCentre Pvt Ltd New No. 19, Old No. 61, 27th Street, L-Block, Anna Nagar East, Chennai – 600 102, Tamil Nadu, India

  • Phone: (044) 4859 9296

  • WhatsApp: +91 96292 97111 / +91 99401 11837

  • Email: sales@ayurkart.com

  • Support hours: [Monday–Saturday, 9:00 AM – 6:00 PM IST]

Please do not ship any return to the above address without confirming with us first — our team will give you the correct returns address when your request is approved.

Please quote your order number in every message so our team can assist you quickly.