Skip to content

Shipping & Delivery

Shipping & Delivery

Ayurkart, operated by 3Phala AyurCentre Pvt Ltd, Chennai, dispatches every order through trusted courier partners, within India and overseas. This page explains how your order is processed, who delivers it, how long it takes, and what you should check before and after delivery.

Last updated: 1 August 2026

1. Order Processing and Dispatch

  • Orders are processed on business days (Monday to Saturday, excluding public holidays).

  • Once payment is confirmed, orders are picked, verified and dispatched within 1–2 business days.

  • You will receive an order confirmation when the order is placed, and tracking details once the parcel is dispatched.

  • If a medicine you have ordered is out of stock or in short supply, we will contact you before dispatch. Ayurkart reserves the right to revise the invoice in such cases, only with your consent — you may substitute the item, wait for restocking, or take a refund for that item.

2. Our Delivery Partners

We use third-party courier services for all domestic and international shipments:

Destination

Courier partner

Within Tamil Nadu (local orders)

Professional Couriers, ST Couriers

Rest of India

Shiprocket — Blue Dart and Delhivery

International

DHL

Please note: we are currently unable to deliver to Middle East countries. We sincerely apologise for the inconvenience.

3. Delivery Timelines Within India

Timelines below are counted from the date of dispatch, not from the date of order.

Destination

Estimated delivery

Chennai

1–2 business days

Tamil Nadu

2–3 business days

Kerala, Andhra Pradesh, Karnataka

3–5 business days

Maharashtra, Madhya Pradesh

4–6 business days

Other northern states

5–6 business days

Jammu & Kashmir

5–7 business days

These are estimates provided by our courier partners. Public holidays, weather, strikes and courier network delays may extend them.

4. Shipping Charges

Shipping charges are calculated at checkout based on the weight of your order and your delivery location. The exact amount is displayed before you complete payment — nothing is added afterwards.

Many Ayurvedic preparations are supplied in glass bottles and liquid form, so heavier orders attract a higher freight charge. Combining items into a single order is usually the most economical option.

5. Address and PIN Code Changes — Important

  • Please check your delivery address, PIN code and mobile number carefully before confirming your order.

  • Any change of address or PIN code must be informed to us before the order is dispatched.

  • Once an order has been dispatched, the PIN code cannot be changed under any circumstances. Please do not request this after dispatch, as the courier will not accept it.

  • Incorrect or incomplete address details lead to failed delivery, and deductions apply when the parcel is returned to us. Please see our Returns & Refunds policy, Section 7.

6. International Shipping

International orders are shipped through DHL, with charges calculated at checkout based on weight and destination.

  • Delivery generally takes 5–15 business days from dispatch, depending on the destination country and customs clearance.

  • We do not currently ship to Middle East countries.

  • Import duties, customs charges, VAT/GST and handling fees levied by the destination country are not included in the amount you pay at checkout. These are payable by the recipient directly to the courier or the customs authority.

  • Ayurvedic and herbal products are regulated differently in different countries. Ingredients freely sold in India may be restricted, require a permit or be prohibited elsewhere. Please confirm that the products you are ordering can lawfully be imported into your country before placing the order.

  • If a shipment is held, seized, destroyed or refused entry by customs, or the recipient declines to pay applicable duties, Ayurkart cannot be held responsible and shipping charges are not refundable.

  • We declare all shipments accurately as per Indian export regulations and cannot mark parcels as "gift" or under-declare their value.

7. Tracking Your Order

  • Tracking details are shared with you as soon as your parcel is dispatched.

  • Tracking may take 24–48 hours to become active on the courier's website.

  • If your tracking shows no movement for more than 5 business days (domestic) or 10 business days (international), please contact us and we will take it up with the courier.

8. Receiving Your Parcel

  • If the package arrives visibly damaged, wet, torn or tampered with, you may refuse it at the doorstep. This is the fastest way to resolve the matter. Please inform us the same day.

  • If an incorrect product has been delivered, notify us on the same day of delivery. We will arrange a return pickup and either dispatch the correct item or refund the amount, as you prefer.

  • If an item is missing from your order, report it on the same day of delivery along with a clear opening video of the package — recorded in one continuous take, starting with the parcel sealed and the shipping label visible, and continuing until all items have been removed. For this reason we recommend recording an opening video for every order.

  • If a consignment is lost in transit, we will process a full refund within 5 business days to the source bank account.

Full details of all the above are in our Returns & Refunds policy.

9. Product, Packaging and Price Information

We take great care to ensure that product images and information on our website are accurate. However, changes in packaging, ingredients or price made by the manufacturer may not be reflected on our website immediately.

  • Even if the item you receive is packaged differently from what is shown on the website, it will always be fresh and from the latest stock.

  • If there is a price difference with the latest stock on any order, we will inform you immediately and send an invoice for the balance amount due.

  • In case of high demand or non-availability of any medicine, Ayurkart has the right to revise the invoice with the customer's consent.

  • We recommend that you read the labels, warnings and directions on the product itself before use, rather than relying solely on the information provided on our website.

10. Prescription Disclaimer

Only consumers with a legitimate doctor's prescription are eligible to avail the Ayurvedic medicines listed on our website. Ayurkart is not liable for any unauthorised consumption of medicines or the consequences thereafter.

For the best guidance, we strongly recommend that you consult a qualified Ayurvedic physician and purchase only the medicines prescribed by them.

11. Contact Us

For any question about dispatch, tracking, delivery or address changes:

3Phala AyurCentre Pvt Ltd New No. 19, Old No. 61, 27th Street, L-Block, Anna Nagar East, Chennai – 600 102, Tamil Nadu, India

  • Phone: (044) 4859 9296

  • WhatsApp: +91 96292 97111 / +91 99401 11837

  • Email: sales@ayurkart.com

  • Support hours: [Monday–Saturday, 9:00 AM – 6:00 PM IST]

Please quote your order number in all correspondence so we can assist you faster.